The MetaNet client is an early-stage technology, and while it aims at stability and usability, there are a few common problems that users might encounter as they interact with the software and with MetaNet applications. This section will provide guidance for resolving these issues.

Common Issues

• Not being able to connect the MetaNet client with a particular application via certain web browsers
• Problems seeing updated balances and Actions in the user interface
• A known issue when creating a user account that causes the software to freeze
• Issues with account recovery

Not being able to connect the MetaNet client with a particular application via certain web browsers.

Symptoms: The application may act as if the MetaNet client is not installed, the application may show a "MetaNet Client Prompt", or other warnings about unsupported browsers.

Solution: Try using a different web browser like Chrome or Firefox, check your firewall rules, and disable Brave Shields.

Problems seeing updated balances and Actions in the user interface.

Symptoms: A disconnect between the Actions reflected by the applications and those that are reflected in the MetaNet client.

Solution: Restart the MetaNet client, including from within the system tray.

A known issue when creating a user account that causes the software to freeze.

Symptoms: During the account creation process, the user will be prompted to save their recovery key, then the interface will freeze and show a loading icon for an indefinite period of time.

Solution: Restart the MetaNet client, including from the system tray, then log into the new account.

Issues with account recovery.

Symptoms: User has lost their recovery key or forgotten their password.

Solution: Use the recovery key that was saved during account creation, or contact the Babbage support team for assistance.

Best Practices

• Keep the MetaNet client updated to the latest version
• Keep the device's operating system and other software up to date
• Ensure that the device has enough storage and memory to run the software

If you continue to experience issues, please contact the Babbage support team for assistance by visiting the Babbage website and submitting a support request. Additionally, for more information about managing your identity, refer to the "Managing Your Identity" section of this manual and for more information about Permissions Management, refer to the "Permissions Management" section of this manual. Also, refer to the MetaNet community forum on the Babbage website for additional information and resources.